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Our NEW Digital Platform

Introducing RefHub™

A new digital refrigerant management platform designed to help customers manage waste, compliance and cylinder activity all in one place.

Available on mobile and desktop, RefHub simplifies waste tracking, digitises documentation and provides a complete audit trail - helping users meet compliance requirements while reducing administration and improving operational efficiency.

Sign In Page
Create Your Account

Getting set up is easy. Create your account to manage digital waste tracking.

Transfer Page (1)
Create Digital Records

Replace fragmented paper-based records with consistent information that can be shared with regulators.

Consignment Notes (1)
Manage Records in One Place

View and manage already created records in one place, improving efficiency and data accuracy.

Digital waste tracking simplified.

A simple scan captures cylinder identification, reducing the risk of manual data entry errors. The digital record can be completed before leaving site while details are still fresh, with only job-specific fields requiring updates, saving valuable time.

Everything in one platform.

Cylinders are returned as normal, with a fully completed and auditable digital record already in place. Automated data capture and submission support DEFRA-compliant waste tracking, while improving inventory visibility, site reporting, data accuracy and operational efficiency.

A Modern Move for DEFRA

The Digital Waste Tracking Service is a new UK Government (DEFRA) initiative designed to create a clearer digital record of waste movements.  The idea is to replace fragmented paper-based records with consistent information that can be shared with regulators.

From October 2026, Phase One of the requirement will apply to sites that hold the relevant waste permits in England and Wales.

RefHub is an industry game changer! Find out more in our FAQ's below.

Frequently Asked Questions
<p>RefHub is A-Gas' customer portal that enables customers to digitally manage refrigerant cylinders, inventory tracking, waste returns and regulatory compliance activities through a single online platform.&nbsp;</p>
<p>RefHub is designed for approved users involved in refrigerant management, including wholesalers, contractors, and other authorised customer organisations. Depending on your role and permissions, you can manage cylinder inventory, submit digital waste records, track waste movements, manage users and access compliance reporting.&nbsp;</p>
<p class="Paragraph SCXW119263236 BCX8" style="text-align: left;">Getting started with RefHub is simple:&nbsp;</p><ol class="NumberListStyle1 SCXW119263236 BCX8"><li><p class="Paragraph SCXW119263236 BCX8" style="text-align: left;">Accept the invitation email sent by your wholesaler.&nbsp;</p></li></ol><ol class="NumberListStyle1 SCXW119263236 BCX8" start="2"><li><p class="Paragraph SCXW119263236 BCX8" style="text-align: left;">Click the registration link and create your account.&nbsp;</p></li></ol><ol class="NumberListStyle1 SCXW119263236 BCX8" start="3"><li><p class="Paragraph SCXW119263236 BCX8" style="text-align: left;">Sign in using your email and password, or use Microsoft or Google authentication if available.&nbsp;</p></li></ol><ol class="NumberListStyle1 SCXW119263236 BCX8" start="4"><li><p class="Paragraph SCXW119263236 BCX8" style="text-align: left;">Complete any required company setup or profile information.&nbsp;</p></li></ol><ol class="NumberListStyle1 SCXW119263236 BCX8" start="5"><li><p class="Paragraph SCXW119263236 BCX8" style="text-align: left;">Access your dashboard and begin using the relevant RefHub features based on your role and permissions.&nbsp;</p></li></ol><p class="Paragraph SCXW119263236 BCX8" style="text-align: left;">If your organisation has not yet been onboarded, please contact your wholesaler to request access.</p>
<p>RefHub is available across web and mobile platforms, allowing you to access your account whether you're in the office, on-site, or working from a branch location. It has been designed to provide a consistent experience across desktop, tablet, and mobile devices.&nbsp;&nbsp;</p><p class="Paragraph SCXW184620509 BCX8" style="text-align: left;">You can access RefHub through:&nbsp;</p><ul class="BulletListStyle1 SCXW184620509 BCX8"><li><p class="Paragraph SCXW184620509 BCX8" style="text-align: left;">A modern web browser on desktop or laptop computers&nbsp;</p></li></ul><ul class="BulletListStyle1 SCXW184620509 BCX8"><li><p class="Paragraph SCXW184620509 BCX8" style="text-align: left;">Tablet devices&nbsp;</p></li></ul><ul class="BulletListStyle1 SCXW184620509 BCX8"><li><p class="Paragraph SCXW184620509 BCX8" style="text-align: left;">Mobile phones using a web browser&nbsp;</p></li></ul><ul class="BulletListStyle1 SCXW184620509 BCX8"><li><p class="Paragraph SCXW184620509 BCX8" style="text-align: left;">The RefHub mobile app for Apple iOS devices via the Apple App Store&nbsp;</p></li></ul><ul class="BulletListStyle1 SCXW184620509 BCX8"><li><p class="Paragraph SCXW184620509 BCX8" style="text-align: left;">The RefHub mobile app for Android devices via the Google Play Store&nbsp;</p></li></ul><p class="Paragraph SCXW184620509 BCX8" style="text-align: left;">No specialist software is required when using the web version. Simply sign in using your RefHub account, with an internet connection. The platform is device-agnostic and designed with a mobile-first approach to support users wherever they work.&nbsp;</p>
<p>If you experience an issue with RefHub, please contact your designated Wholesaler Branch Manager and provide as much information as possible, including:&nbsp;</p><ul class="BulletListStyle1 SCXW262876872 BCX8"><li><p class="Paragraph SCXW262876872 BCX8" style="text-align: left;">A description of the issue&nbsp;</p></li></ul><ul class="BulletListStyle1 SCXW262876872 BCX8"><li><p class="Paragraph SCXW262876872 BCX8" style="text-align: left;">Any error messages displayed&nbsp;</p></li></ul><ul class="BulletListStyle1 SCXW262876872 BCX8"><li><p class="Paragraph SCXW262876872 BCX8" style="text-align: left;">Screenshots, where available&nbsp;</p></li></ul><ul class="BulletListStyle1 SCXW262876872 BCX8"><li><p class="Paragraph SCXW262876872 BCX8" style="text-align: left;">The steps you were performing when the issue occurred&nbsp;</p></li></ul><p class="Paragraph SCXW262876872 BCX8" style="text-align: left;">If data appears incorrect or incomplete, do not continue processing the transaction. Report the issue through the agreed support channel so it can be investigated and corrected.&nbsp;</p>
<p>Yes. RefHub has been designed with security and compliance in mind.</p><p> Access is controlled through user authentication, role-based permissions, and company-specific access controls, ensuring users only see information relevant to their organisation and responsibilities.&nbsp;&nbsp;</p><p class="Paragraph SCXW192213160 BCX8" style="text-align: left;">The platform also supports GDPR compliance, privacy requirements, and secure management of customer and regulatory data. As part of A-Gas' digital platform strategy, RefHub follows established security, API, and integration standards to help protect customer information and support regulatory reporting requirements.&nbsp;</p>